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Store Policy

Thank you for shopping with us. We take pride in delivering high-quality, made-to-order products. Please read the following terms carefully before placing your order.

Returns & Exchange

We do not accept returns or exchanges for any reason other than a product being faulty or damaged.

If your item arrives defective, please email us within 48 hours of delivery with the following:

  • Your order number

  • A clear photo of the item and the issue

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Once reviewed and confirmed, we will issue a free replacement. Please note: we do not offer refunds for faulty items — only replacements.

Sizing Issues

Each item is made to order, so we cannot offer replacements or refunds for incorrect size selection. Please refer to the size guide on each product page to ensure a proper fit before purchasing.

Design Variations

Due to the nature of the production process, minor variations in print placement, colour, and size may occur. These are part of the manufacturing process and are not considered defects.

Shipping & Delivery

All shipping times displayed at checkout are estimates and not guaranteed. Your order may arrive sooner or later than the estimated timeframe due to production or courier delays.

We are not liable for delays caused by carriers, customs processing, weather, or other external factors beyond our control.

Lost or Missing Packages

If your order is marked as delivered but you haven’t received it:

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  1. Check with neighbours, reception, or your local delivery office.

  2. Contact us, and we’ll help you investigate.

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However, we are not responsible for packages marked as delivered by the courier.

Wrong Address Disclaimer

Please ensure all shipping information is correct at checkout. Orders sent to an incorrect or incomplete address provided by the customer cannot be replaced or refunded.

Customs & Import Fees

For international orders, customers are responsible for any customs fees, import duties, or taxes incurred in their country. These fees are not included in our prices or shipping charges.

Order Cancellations

Orders cannot be cancelled or changed. Please double-check all details before checking out.

Abuse of Policy

We reserve the right to refuse service or cancel orders from customers who abuse our policies, including false claims of damage or non-receipt.

By placing an order with us, you agree to all terms outlined in this policy.

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